Return, Refund & Order Cancellation Policy

Artisan Craft Supply
Last Updated: October 23, 2026

At Artisan Craft Supply, we stand behind the quality of our blanks, substrates, and supplies. We want every customer to order with confidence and clearly understand our return, refund, exchange, and order cancellation procedures.

1. Order Cancellations | 15-Minute Window

Artisan Craft Supply processes orders promptly to provide fast and reliable fulfillment.

Customers may request an order cancellation within 15 minutes of placing their order, provided the order has not yet entered processing or fulfillment.

To request a cancellation, immediately email daniels@artisancraftsupply.com with your order number and the subject line "ORDER CANCELLATION REQUEST."

The following conditions apply:

• Cancellation requests must be submitted within 15 minutes of the original order placement time.

• The order must not have entered processing, picking, packing, customization, or fulfillment.

• Orders that have already entered processing or fulfillment are not eligible for cancellation, even if the request is submitted within the 15-minute window.

• Submitting a cancellation request does not automatically cancel an order. Customers will receive confirmation if cancellation is successful.

• Once an order has shipped, it cannot be canceled and must follow the applicable return procedures.

Approved cancellations will receive a full refund to the original payment method, including any shipping charges collected.

Refunds for approved cancellations are generally initiated within 3–5 business days. Additional time may be required for the payment provider or financial institution to post the refund.

Cancellation requests received after the 15-minute window may be declined. If the order has already shipped, customers may request a return in accordance with this policy.

Nothing in this section limits cancellation or refund rights required by applicable law.

2. Returns and Exchanges

We accept return and exchange requests for both defective and non-defective products within 30 days of purchase, subject to the conditions outlined below.

Customers may request returns due to ordering mistakes, quantity changes, dissatisfaction, or product defects.

To qualify for a standard return or exchange:

• Products must be unused, unaltered, and in their original condition.

• Products must not have been engraved, printed, painted, or otherwise customized by the customer.

• All original components and accessories must be included.

• Proof of purchase or an order number is required.

• A return request must be submitted within 30 days of the original purchase date.

• Returns must be authorized before products are shipped back.

These standard condition requirements do not exclude eligible claims involving products delivered damaged, defective, or incorrect.

To initiate a return or exchange, email daniels@artisancraftsupply.com with your order number, the items you wish to return, and the reason for your request.

Once approved, we will issue a Return Merchandise Authorization (RMA) number and provide return instructions, including the appropriate return shipping address.

Please do not send merchandise back without prior authorization.

3. Shipping Damage — 48-Hour Reporting Window

All orders should be inspected promptly upon delivery.

Shipping damage must be reported within 48 hours of confirmed delivery to support timely investigation, carrier documentation, and shipping insurance claims.

To report shipping damage, email daniels@artisancraftsupply.com with your order number and the following required photographs:

• Exterior shipping package as received: Photographs showing the original box or mailer, including visible dents, tears, punctures, crushing, or other damage.

• Original internal packaging: Photographs showing protective materials and how the products were packaged inside the shipment.

• Damaged products: Clear photographs showing the damage and affected merchandise.

• Shipping label: A photograph showing the original shipping label and tracking information.

Photographs of the original shipping package as received are mandatory for shipping damage claims. Our shipping insurance provider requires this documentation to establish and process a claim.

Customers must retain the damaged products, original shipping box or mailer, and all internal protective packaging until the claim has been resolved.

The shipping carrier or insurance provider may request additional documentation, photographs, or inspection.

Failure to provide the required photographs of the original packaging may prevent insurance reimbursement and may result in denial of a shipping damage claim where permitted by applicable law.

Claims reported after 48 hours will be reviewed individually. Delayed reporting may affect our ability to establish shipping damage and obtain carrier or insurance reimbursement.

This documentation requirement applies specifically to shipping damage claims and does not replace the separate process for defective or incorrectly shipped products.

Nothing in this section limits rights or remedies provided by applicable law.

4. Defective or Incorrect Products

If your order contains defective or incorrectly shipped products, please contact us within the standard 30-day return period.

Include your order number, a description of the issue, and photographs when reasonably requested.

For approved claims involving defective or incorrectly shipped products, Artisan Craft Supply will provide an appropriate replacement or refund at no additional charge.

If a return is necessary due to our error or an approved product defect, Artisan Craft Supply will arrange or cover return shipping.

No restocking fees apply to approved damaged, defective, or incorrectly shipped products.

Shipping damage claims are handled according to Section 3.

Nothing in this section limits rights or remedies required by applicable law.

5. Return Shipping

For standard returns or exchanges unrelated to our error or a product defect:

• Customers are responsible for return shipping costs.

• Merchandise must be securely packaged to prevent damage during transit.

• We recommend using a trackable shipping service.

• Customers are responsible for returned merchandise until it is received by Artisan Craft Supply.

Approved returns must be shipped to the address provided with the RMA authorization.

Do not return merchandise to an address listed elsewhere on our website unless specifically instructed to do so.

If a return is required because of our error, shipping damage, or an approved product defect, we will arrange or cover the return shipping.

6. Restocking Fees

A 10% restocking fee applies to approved standard returns of non-defective merchandise, including returns due to ordering mistakes, quantity changes, dissatisfaction, or changes of preference.

The restocking fee is calculated using the returned merchandise value, excluding shipping charges and applicable taxes.

Restocking fees do not apply to approved returns involving:

• Products damaged during shipping

• Defective products

• Incorrect products shipped by Artisan Craft Supply

Original shipping charges are generally nonrefundable for standard returns unless otherwise required by law or the return results from our error.

Any applicable restocking fee will be deducted from the approved refund amount.

7. Refunds

Once returned merchandise is received and inspected, we will notify you of the refund status.

Approved refunds are generally issued to the original payment method within 3–5 business days after inspection.

Additional time may be required for your bank, credit card issuer, or payment provider to post the refund.

Any applicable restocking fees and nonrefundable shipping charges will be deducted from the approved refund amount.

For approved damaged, defective, or incorrect-product claims where a physical return is not required, refunds will generally be processed within 3–5 business days after approval.

For approved order cancellations, refunds are handled according to Section 1.

8. Exchanges

Exchanges are subject to product availability.

If an exchange is approved, replacement merchandise will ordinarily ship after the original products have been received and inspected, unless otherwise arranged.

Customers requesting an exchange due to preference, ordering mistakes, or quantity changes are responsible for applicable return and replacement shipping charges.

Exchanges resulting from our error, shipping damage, or an approved product defect will be handled at no additional charge.

If a requested replacement is unavailable, we will offer an appropriate refund or another mutually agreed resolution.

9. Contact Information

For cancellations, returns, exchanges, shipping damage claims, or questions regarding your order, please contact:

Artisan Craft Supply (ACS)
Operated by The Foundry 615 LLC
Spring Hill, Tennessee, United States

Email: daniels@artisancraftsupply.com
Phone / Text: 315-212-8228
Website: https://artisancraftsupply.com

Please include your order number whenever contacting us about an existing purchase.

The appropriate return shipping address will be provided when your return is authorized.

Artisan Craft Supply reserves the right to evaluate cancellation, return, and exchange requests according to the conditions outlined above. Nothing in this policy limits rights or remedies provided by applicable law.