TERMS OF SERVICE

Artisan Craft Supply

Last Updated: October 23, 2026

OVERVIEW

Welcome to Artisan Craft Supply.

This website, https://artisancraftsupply.com, is operated by Artisan Craft Supply ("ACS," "we," "us," or "our"), a business operated by The Foundry 615 LLC, based in Spring Hill, Tennessee, United States.

Artisan Craft Supply specializes in blanks, substrates, materials, and accessories for laser engraving, sublimation, UV printing, personalization, crafting, and commercial product manufacturing.

We serve professional makers, small businesses, resellers, manufacturers, entrepreneurs, and individual customers.

By visiting our website, creating an account, or purchasing products, you agree to these Terms of Service and the policies referenced herein.

Our store is powered by Shopify Inc., which provides the e-commerce platform enabling us to sell products and services online.

Please review these Terms before using our website.

SECTION 1 – BUSINESS USE & ELIGIBILITY

Artisan Craft Supply primarily serves commercial customers, makers, and businesses purchasing materials for production, personalization, or resale.

Individual customers are also welcome unless a particular product or service specifies otherwise.

By accessing or purchasing from our website, you confirm that:

• You are at least 18 years old or legally authorized to make purchases.

• You provide accurate and complete information.

• You will use our products in compliance with applicable laws.

• If purchasing for a business, you are authorized to act on its behalf.

We reserve the right to refuse service or cancel orders involving suspected fraud, unlawful activity, or violations of these Terms, subject to applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to limit purchase quantities, refuse suspicious transactions, or restrict accounts violating our policies.

Customers may not reproduce, distribute, exploit, or commercially use our website content, product photographs, descriptions, or branding without authorization, except as permitted by law.

Payment transactions are processed through supported secure payment providers.

Customer information is handled in accordance with our Privacy Policy.

SECTION 3 – PRODUCTS & PRODUCT INFORMATION

Artisan Craft Supply offers products including:

• Stainless steel, brass, copper, and other metal blanks

• Engravable playing cards, business cards, coins, tags, and pendants

• Sublimation and UV-printable substrates

• Leather, wood, acrylic, stone, and specialty blanks

• Laser engraving and crafting materials

• Tools, accessories, and related supplies

We make reasonable efforts to provide accurate product specifications, photographs, materials, dimensions, finishes, quantities, and pricing.

Minor manufacturing variations in color, finish, appearance, and dimensions may occur.

Customers should carefully review product specifications before placing an order.

Photographs are intended to represent products accurately, but differences in lighting and screen settings may affect their appearance.

We reserve the right to correct product information errors and update product listings when necessary.

SECTION 4 – PRODUCT COMPATIBILITY & TESTING

Our products may be suitable for laser engraving, sublimation, UV printing, and other manufacturing applications.

Compatibility and finished results depend on the customer's equipment, settings, preparation methods, materials, and experience.

Unless expressly stated in a product listing, Artisan Craft Supply does not guarantee compatibility with any specific machine, software, printing method, or manufacturing process.

We recommend purchasing samples and performing appropriate tests before beginning large-scale production.

Customers are responsible for verifying that purchased materials meet their intended application and equipment requirements.

Artisan Craft Supply is not responsible for commercial production losses resulting from improper equipment settings, incorrect processing methods, or incompatible applications, except where required by law.

SECTION 5 – PRICING & QUANTITY DISCOUNTS

All prices are displayed in U.S. dollars unless otherwise indicated.

Artisan Craft Supply offers quantity-based pricing on eligible products.

Larger purchase quantities may qualify for lower per-unit prices, with discounts reflected in the applicable product options, pricing tiers, or checkout.

Prices, quantities, and product availability may change without prior notice.

The final purchase amount, including applicable taxes and shipping charges, is displayed before checkout completion.

We reserve the right to correct pricing errors. If an order is affected by a material pricing mistake, we may contact the customer to confirm the corrected price or cancel the affected order and refund any payment collected.

SECTION 6 – WHOLESALE, BULK ORDERS & RESELLERS

Artisan Craft Supply welcomes wholesale customers, businesses, professional makers, and resellers.

Our products are intended for use in manufacturing, personalization, product assembly, and the creation of finished goods.

Customers may incorporate purchased blanks and materials into finished products for commercial resale, subject to applicable laws and third-party intellectual property rights.

Wholesale and bulk orders are subject to the published product specifications, pricing tiers, shipping terms, and return policies.

Customers are responsible for confirming suitability and testing products before committing to large production runs.

Purchasing from Artisan Craft Supply does not grant permission to use our trademarks, company identity, proprietary photographs, or marketing materials without authorization.

SECTION 7 – ORDER ACCEPTANCE & AVAILABILITY

We work to maintain accurate inventory information and process orders promptly.

Products listed as available are generally stocked; however, inventory discrepancies or fulfillment delays may occasionally occur.

An order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance until the order is accepted for fulfillment.

If an item becomes unavailable after purchase, we may contact the customer to arrange a replacement, delayed shipment, partial fulfillment, or refund.

Customers will receive a refund for any canceled items for which payment was collected.

We reserve the right to refuse or cancel orders involving suspected fraud, pricing errors, or other legitimate fulfillment issues, subject to applicable law.

SECTION 8 – SHIPPING & DELIVERY

Artisan Craft Supply ships products from the United States to eligible domestic and international destinations.

For eligible U.S. orders, our standard advertised shipping offer is:

• $6 flat-rate shipping on orders under $250

• Free shipping on orders of $250 or more

These offers are subject to any exclusions or conditions disclosed on our website or during checkout.

Expedited shipping services, international shipping, and special shipping arrangements may have additional charges.

Available methods and applicable shipping costs are displayed during checkout before an order is placed.

We strive to ship orders promptly, with many stocked products shipping the same or next business day. Processing times may vary based on order size, availability, holidays, and operational requirements.

Estimated delivery dates are provided for convenience and are not guaranteed unless expressly stated.

Carrier delays, weather conditions, customs processing, and other circumstances outside our reasonable control may affect delivery.

Customers are responsible for providing accurate shipping information.

International customers may be responsible for applicable customs duties, import taxes, and clearance fees, unless otherwise stated at checkout.

Nothing in this section limits rights provided by applicable law.

SECTION 9 – RETURNS, EXCHANGES & REFUNDS

Artisan Craft Supply maintains a published Return & Exchange Policy explaining eligibility, return procedures, and refund processing.

Customers requesting a return or exchange should contact us within 30 days of purchase, as described in that policy.

Eligible returned products must generally be unused and in their original condition.

A Return Merchandise Authorization (RMA) is required before returning merchandise.

A 10% restocking fee may apply to eligible returns as described in our Return & Exchange Policy.

Customers may be responsible for return shipping costs, except where otherwise required by law or stated in our policy.

For products that arrive damaged, defective, or incorrect, customers should contact us with the order number and relevant photographs so we can arrange an appropriate resolution.

Return & Exchange Policy:

https://artisancraftsupply.com/pages/return-exchange-policy

Nothing in these Terms limits statutory consumer rights or remedies that cannot legally be excluded.

SECTION 10 – BILLING, PAYMENTS & TAX INFORMATION

Customers agree to provide complete and accurate billing, shipping, and payment information.

All orders must be paid through an accepted payment method.

Payment transactions are securely processed through Shopify and supported payment providers.

Customers claiming sales tax exemptions must provide appropriate supporting documentation when required.

Applicable taxes are calculated according to relevant tax requirements and displayed at checkout.

We reserve the right to verify orders or request additional information when reasonably necessary to prevent fraud.

SECTION 11 – CUSTOMER ACCOUNTS

Customers are responsible for maintaining the security of their account information and passwords.

You agree to notify us promptly if you suspect unauthorized account access.

We may suspend accounts associated with fraudulent transactions, security threats, or material violations of these Terms.

SECTION 12 – INTELLECTUAL PROPERTY

Website content, including original product photographs, descriptions, graphics, logos, branding, and other proprietary materials, belongs to Artisan Craft Supply or its respective licensors.

Unauthorized reproduction, distribution, or commercial use of protected content is prohibited.

Customers retain ownership of their own original designs and artwork.

Purchasing products from Artisan Craft Supply does not transfer ownership of our trademarks, branding, or proprietary materials.

SECTION 13 – CUSTOM ARTWORK & CUSTOMER SUBMISSIONS

When custom services or artwork submissions are accepted, customers confirm that they own or have the necessary rights to use submitted materials.

Customers are responsible for ensuring their artwork and requested applications do not violate copyright, trademark, or other intellectual property laws.

Artisan Craft Supply may decline requests involving illegal or infringing content.

By submitting artwork for an order, customers grant us permission to use that artwork solely as reasonably necessary to fulfill the requested products or services, unless otherwise agreed.

SECTION 14 – THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites or use external services for payments, shipping, analytics, or other functions.

These services may operate under their own terms and privacy policies.

Artisan Craft Supply is not responsible for independent third-party websites, products, or services, except where required by applicable law.

SECTION 15 – PRIVACY & CUSTOMER INFORMATION

We respect our customers' privacy and handle personal and business information according to our published Privacy Policy.

Information may be collected and processed to:

• Process and fulfill orders

• Provide customer support

• Manage accounts and payments

• Communicate shipping and order updates

• Improve website functionality

• Meet legal and regulatory requirements

Additional details about information collection, use, sharing, and customer privacy rights are available in our Privacy Policy.

Privacy Policy:

https://artisancraftsupply.com/policies/privacy-policy

SECTION 16 – PROHIBITED USES

Customers may not use our website or services to:

• Violate applicable laws or regulations

• Conduct fraudulent transactions

• Infringe intellectual property rights

• Provide false billing or business information

• Distribute malware or malicious software

• Attempt unauthorized access to our systems

• Interfere with website functionality or security

• Misrepresent their affiliation with Artisan Craft Supply

Violations may result in canceled orders, restricted accounts, or termination of website access.

SECTION 17 – WARRANTIES & LIMITATION OF LIABILITY

Artisan Craft Supply makes reasonable efforts to supply quality products that match their published descriptions and specifications.

Except for express warranties provided in writing and rights that cannot legally be excluded, products are supplied without additional guarantees regarding suitability for a particular commercial application or manufacturing process.

To the fullest extent permitted by applicable law, Artisan Craft Supply disclaims implied warranties, including merchantability and fitness for a particular purpose, where such disclaimers are legally permitted.

We are not responsible for indirect, incidental, consequential, or commercial damages arising from improper use, equipment incompatibility, manufacturing errors, or customer production processes, except where liability cannot legally be limited.

Nothing in these Terms excludes liability for fraud, willful misconduct, or other liability that cannot legally be excluded.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, customers agree to indemnify and hold harmless Artisan Craft Supply, The Foundry 615 LLC, and their respective representatives from third-party claims resulting from:

• Material violations of these Terms

• Unlawful use of purchased products

• Infringement involving customer-supplied designs

• Fraudulent or unauthorized customer activities

This provision does not apply to claims caused by our own unlawful conduct or where prohibited by law.

SECTION 19 – TERMINATION

These Terms remain effective while customers access or use our website and services.

We may suspend or terminate access for material violations, fraud, or security concerns.

Termination does not remove obligations associated with completed transactions or affect rights protected by applicable law.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective.

SECTION 21 – ENTIRE AGREEMENT

These Terms, together with our published policies and any applicable written purchase agreements, constitute the agreement governing website use and purchases from Artisan Craft Supply.

Separate written agreements may take precedence where they expressly establish different terms.

SECTION 22 – GOVERNING LAW

These Terms are governed by the applicable laws of the State of Tennessee, United States, without regard to conflict-of-law principles, except where mandatory laws of another jurisdiction apply.

Any disputes arising from these Terms will be addressed according to applicable state and federal law.

Nothing in this section limits mandatory consumer protection rights provided by applicable law.

SECTION 23 – CHANGES TO THESE TERMS

We reserve the right to update these Terms periodically to reflect changes in our operations, services, products, or legal requirements.

Updates will be published on this page with a revised effective date.

Continued use of the website after revised Terms become effective constitutes acceptance to the extent permitted by applicable law.

Terms governing an accepted order will not be retroactively modified without a lawful basis.

SECTION 24 – CONTACT INFORMATION

For questions regarding these Terms, product information, orders, returns, wholesale purchasing, or customer support, please contact:

Artisan Craft Supply (ACS)
Operated by The Foundry 615 LLC
Spring Hill, Tennessee, United States

Email: daniels@artisancraftsupply.com

Phone / Text: 315-212-8228

Website: https://artisancraftsupply.com

Business Mailing Address: 2006 Lincoln Road, Spring Hill TN 37174

We are committed to providing accurate product information, transparent policies, dependable fulfillment, and responsive customer service.